Injured in a Car Accident? We'll Help You Through Your ICBC Claim
ICBC Care That Feels Clear from Day One
ICBC appointments are booked a little differently than a regular visit. Instead of using our online booking, please give us a call with your claim number. This allows us to confirm your coverage beforehand so there are no delays when you arrive.
ICBC Treatments Available Within 12 Weeks of Your Accident
Physiotherapy
Registered Massage Therapy
Acupuncture
Active Rehabilitation / Kinesiology
How ICBC Claims Work
What to Expect at Your First Visit
Your first appointment starts with a full assessment. Your practitioner will ask about the accident, how you’re feeling day to day, and what’s changed since it happened. From there, they’ll build a treatment plan around your specific recovery, not a generic one size fits all approach.
You won’t be rushed through this. Recovery after an accident isn’t linear, and your plan will adjust as you do.
Ready to Book Your ICBC Appointment?
Give us a call at (604) 606-7519 with your ICBC claim number, and our team will set up your initial visit.
Frequently Asked Questions about ICBC Claims
Have more questions?
Do I need a claim number before I book?
Yes. Reach out to ICBC first to open your claim, then contact us with that number and we’ll get you scheduled.
Does ICBC cover massage therapy, or just physiotherapy?
Both. ICBC covers physiotherapy and registered massage therapy at Refined.
What if my claim is still being processed?
You can still reach out to us in the meantime. Let us know where things stand and we’ll help you figure out next steps.
Can I switch clinics to Refined partway through my treatment?
Yes. Many patients transfer their care to us mid recovery. Just bring your claim details when you reach out and we’ll take it from there.
Will I have any out of pocket cost?
No. Approved ICBC treatments are billed directly to ICBC, and our clinic writes off the standard user fee—so you won’t have any out-of-pocket expenses while recovering from your accident.